مطلوب مسؤول خدمة الزبائن !

We are Hiring – Customer Service Agent for our office in Lebanon

Job Description:
As a Customer Service Representative at FEEL22, you will have the opportunity to make a real impact by ensuring that every customer interaction is positive and memorable. You will be the first point of contact for our valued customers and will play a pivotal role in resolving inquiries, providing information, and delivering exceptional service.

Key Responsibilities:
·      Respond to customer inquiries and resolve issues via phone, email, and live chat.
·      Provide accurate and timely information about our products.
·      Assist customers with order processing, billing inquiries, and account management.
·      Listen actively to customer concerns and complaints, demonstrating empathy and professionalism.
·      Collaborate with cross-functional teams to escalate and resolve complex issues.
·      Maintain a high level of product knowledge to address customer queries effectively.
·      Follow established procedures and guidelines to ensure consistent service quality.
·      Identify opportunities for process improvements and contribute to a customer-centric culture.
·      Meet and exceed key performance indicators (KPIs) related to customer satisfaction and response times.
·      Maintain detailed and accurate records of customer interactions.

Qualifications:
·      Proven experience in a customer service or support role.
·      Exceptional communication and interpersonal skills.
·      Strong problem-solving abilities and a customer-focused mind-set.
·      Ability to remain calm and professional in high-pressure situations.
·      Proficiency in using customer service software and CRM systems.
·      Beauty/ Fashion Industry experience is a plus

How to Apply:
If you are passionate about providing exceptional customer service and are ready to join a dynamic team, we’d love to hear from you! Please submit your CV on dalia@feel22.com